Privacy Policy

Okra Jean ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit okrajean.com (the "Site"), place an order, or interact with us. By using the Site or submitting information to us, you agree to the practices described here.

We are a small, Louisiana-based handmade leather and canvas goods shop. We collect only the information necessary to fulfill orders, provide customer service, and improve your experience.

1. Information We Collect

We may collect the following types of personal information:

• Order and Contact Information: Name, shipping/billing address, email address, phone number (optional), and order details when you place an order or contact us.
• Payment Information: Credit card or payment details are collected only during checkout and processed securely by our third-party payment processor (e.g., Stripe, PayPal, or similar). We do not store credit card numbers, expiration dates, or CVV codes on our servers.
• Communication Information: Any details you provide via email, contact form, or messages (e.g., order questions or custom requests).
• Technical Information: IP address, browser type, device information, pages visited, and time/date of visits (automatically collected via server logs).
• Cookies and Similar Technologies: See the "Cookies" section below for details.

We do not collect sensitive personal information (e.g., race, religion, health data) unless voluntarily provided in a custom order request.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including shipping and tracking.
• Communicate with you about your order, updates, or inquiries.
• Provide customer support and resolve issues.
• Improve the Site and our services (e.g., analyzing traffic patterns).
• Comply with legal obligations (e.g., tax reporting).

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We share personal information only as necessary:

• With third-party service providers (e.g., payment processors for secure transactions, shipping carriers like USPS/UPS for delivery, email services for order confirmations).
• With business partners strictly for order fulfillment (e.g., if using a fulfillment service in the future).
• As required by law, to protect our rights, or in response to legal requests.

We do not sell your personal information (including addresses, email, or any other data) to third parties for marketing or any other purpose. We do not rent, trade, or share it for unrelated purposes.

4. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., pixels, local storage) on the Site to enhance functionality and user experience. These may include:

• Essential cookies: Necessary for basic site functions like navigation, cart persistence, and secure checkout.
• Performance/analytical cookies: To understand how visitors use the Site (e.g., page views, bounce rates).
• No advertising/tracking cookies from third parties unless explicitly noted.

By continuing to use the Site, you consent to our use of cookies as described here. You can manage or disable cookies at any time through your browser settings (e.g., in Chrome, Firefox, or Safari—see your browser's help section for instructions). Note that disabling essential cookies may affect Site functionality, such as completing a purchase.

For more details, we may update a separate Cookie Policy in the future.

5. Data Security

We take reasonable measures to protect your information, including secure checkout processes and third-party processors compliant with standards like PCI DSS. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information (contact us to request).
• Opt out of marketing communications (unsubscribe links in emails or reply to opt out).
• Manage cookies as noted above.

To exercise these rights or request deletion/access, contact us using the details below. We will respond within a reasonable timeframe (typically 30–45 days). We may retain certain information as required by law (e.g., order records for tax/returns).

7. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last Updated" date. Continued use of the Site after changes constitutes acceptance.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Louisiana.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us using the email provided in your order confirmation or via the contact form on okrajean.com. Reference your order number (if applicable) and describe your concern for prompt assistance.