Shop Policies

All Okra Jean items are handcrafted using genuine leather, waxed canvas, and other natural materials. Due to the handmade and natural nature:

• Slight variations in color, texture, stitching, and dimensions are normal.
• Photos represent the best possible depiction under standard conditions; actual items may vary slightly.
• For details on leather origins, characteristics, variations, and sustainability, see our Custom Order Agreement (Section 2: Natural Leather).
• If any synthetic or alternative materials are used, they are clearly noted in the individual product description.

• Prices are in U.S. dollars and do not include any applicable sales taxes. Sales taxes are calculated and added at checkout.
• We accept major credit/debit cards or other methods offered by our payment provider, shown at checkout.
• Payment is due in full at time of order (or deposit for custom orders).
• We reserve the right to correct pricing errors and cancel affected orders, with a full refund.

Okra Jean ships only within the continental United States (48 contiguous states, including Washington DC but excluding Alaska, Hawaii, U.S. territories like Puerto Rico, and international destinations). We do not ship to these areas at this time. Shipping to a PO box is available by USPS only.

• Processing Time: In-stock items ship within 1–3 business days of your order. Made-to-order and custom items ship when they are finished. The time depends on the nature and detail of the order; your timeline is shown on the product page or in your quote. Business days are Monday through Friday, excluding U.S. federal holidays.
• Shipping Speeds: After you enter your address, checkout shows the speeds available for your order and their prices.
• Ground: USPS Ground Advantage, UPS Ground, or FedEx Ground / Home Delivery.
• 2–3 Day: USPS Priority Mail, UPS 2nd Day Air, or FedEx 2Day.
• Next-Day: USPS Priority Mail Express, UPS Next Day Air Saver, or FedEx Standard Overnight. Some Next-Day services, including USPS Priority Mail Express, are 1–2 day services for some destinations; the estimate shown at checkout is the carrier's estimate for your address.
• Shipping Prices: Each price is based on carrier rates for your package and address, plus a handling charge for packing materials and preparation, shown as one "Shipping & handling" amount. The price you choose at checkout is the price you pay.
• Free Shipping: When we run a free-shipping offer, Ground shipping is free on orders that meet the offer's minimum, if it has one; your cart shows when your order qualifies. Faster speeds are charged at their normal price.
• Delivery Estimates: The delivery estimate at checkout is the carrier's, counted from the day your order ships, not the day you order. Add the processing time above for your expected arrival. Estimates are not guarantees; weather, holidays, and carrier delays can extend them.
• Late Deliveries: We are not responsible for carrier delays, and shipping charges are not refunded when a carrier misses its estimate.
• Combined Shipments: When you place more than one order to the same address, we may ship them together in one package, when possible and at our discretion. Combining orders does not refund any shipping charge; each order keeps the shipping price paid at checkout. If we decide a credit is appropriate, we may add a one-time discount to your account, in an amount we choose and with an expiry date we tell you, for use on a future order.
• Tracking: Provided via email once shipped.
• Risk of Loss: Title and risk pass to you upon handover to the carrier. We are not liable for carrier delays, loss, or damage—file claims directly with the carrier (we'll assist with documentation).

We may ship with a different carrier or service than the one you chose, as long as its estimated delivery is as fast or faster, at no extra cost to you. An order going to a PO box always ships by USPS.

Custom and personalized items are final, and custom order deposits are non-refundable, once work begins or materials specific to your order have been purchased — see Custom Order Agreement for no returns/exchanges.

For non-custom/stock items:

• Returns are accepted within 14 days of delivery if the item is unused, in original condition, with tags/packaging intact.
• Contact us first for approval and return instructions. Send us a message via our contact form including your order number, phone number, and email address. Items received without prior authorization will be rejected.
• Buyer pays return shipping (unless defective/damaged on arrival).
• Your refund for a returned item is the amount you paid for that item, including its sales tax. The original shipping & handling charge is not refunded.
• Refunds are issued to the original payment method once we receive and inspect the item(s).
• Exchanges may be possible for size/color issues (subject to availability; contact us).
• No returns for change of mind on personalized/custom items, or if a stock item shows wear/misuse.
• Defective/damaged items: Notify within 7 days of receipt for resolution (replacement, repair, or refund at our discretion).

• Orders that are in transit to the carrier or are already in the carrier's hands are considered shipped and cannot be canceled.
• If we have not yet prepared your stock item order for shipment, your refund is everything you paid, including the shipping & handling charge.
• If your order is already prepared for shipment (label purchased), your refund is the amount you paid for the items, including sales tax. The shipping & handling charge is not refunded.
• Contact us immediately if you wish to cancel an order.
• Custom orders: you may cancel, with your deposit refunded, until work begins or materials specific to your order have been purchased. After that, custom orders cannot be canceled (per Custom Order Agreement).

Leather and canvas goods require proper care to maintain quality (e.g., condition leather periodically, avoid excessive water on non-waxed items, store properly). Failure to follow care may void any claims.

To the fullest extent permitted by law, Okra Jean's liability is limited to the purchase price. We are not responsible for indirect, incidental, consequential, or punitive damages.

These policies and any related disputes are governed exclusively by the laws of the State of Louisiana, without regard to conflict of laws principles. Any legal action shall be brought exclusively in the state or federal courts located in Lafayette Parish, Louisiana, and you consent to the jurisdiction of those courts.

How we collect, use, and share your information, including cookies, is described in our Privacy Policy.

We may update these policies at any time. Changes apply to orders placed after they are posted; the version in effect when you order governs that order.

Questions, issues, or concerns? Please contact us using the email provided in your order confirmation or via the contact form on okrajean.com. Be sure to reference your order number and describe the issue for fastest assistance.